Refund and Returns Policy

At Asbaab Solar, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our refund and return policy outlined below:

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 3 days of receipt of the product.
  2. Refunds: Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 6 business days.
  3. Exchanges: If you need to exchange an item for a different model or size, please contact us at 0330-1033333 to initiate the exchange process. We will provide instructions on returning the original item and arranging for the exchange.
  4. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  5. Damaged or Defective Items: In the unlikely event that your item arrives damaged or defective, please contact us immediately at 0330-1033333 to report the issue. We will work with you to resolve the problem as quickly as possible, either by sending a replacement item or issuing a refund.
  6. Return Authorization: Before returning any items, please contact us to obtain a return authorization number (RA#) and shipping instructions. Items returned without prior authorization may not be accepted.
  7. Non-Returnable Items: Certain items are not eligible for return or refund, including but not limited to:
    • Items that have been installed or used
    • Customized or personalized products
    • Clearance or sale items
  8. Policy Changes: Asbaab Solar reserves the right to modify or amend this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us. We’re here to ensure your experience with Asbaab Solar is nothing short of exceptional.

Thank you for choosing Asbaab Solar for your solar energy needs!